How Do I Join the Video Consultation (AVC)?

Follow these steps to access and complete your video consultation:

Step 1: Log in to Your Account

Log in to your RocketRX account. Once logged in, click ‘Account’ in the top right corner to access your Account Dashboard.

Step 2: Choose How You’d Like to Connect

• Click ‘Book a Call’ to schedule a video consultation at a time that works for you.

• Or, check ‘Order History’ to see if the Waiting Room option is available for same-day consultation with a licensed prescriber in your state.

Step 3: Select ‘Manage My AV Call’

In the Order History section, click ‘Manage My AV Call’ to move forward with your consultation.

Step 4: Join the Waiting Room (If Available)

If the Waiting Room is open:

• You’ll see the option to ‘Join the Waiting Room’.

• Make sure you’re using a device with a working microphone and camera (laptop, smartphone, etc.).

• You’ll be prompted to test your audio and video—make sure both are functioning properly.

• Once confirmed, you’ll enter the queue to speak with the next available prescriber via secure video

• call.

Video Consultation Troubleshooting

✅ Camera or Microphone Not Working?

• Check that your browser has permission to access your camera and mic.
  (Settings > Privacy > Camera & Microphone)

• Restart your device or try using another one.

✅ Can’t Join the Call?

• Ensure you're using a strong internet connection.

• Use a compatible browser like Google Chrome or Safari.