General Customer Care Inquiries
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Need Assistance?
If you can’t find the answer to your question in our Help Center, please contact our Customer Care Team via our Contact Form. -
Response Time:
We aim to respond to all initial inquiries within 48 working hours. Urgent requests are prioritized and will be updated as quickly as possible. -
Other Contact Methods:
You can also call or send an SMS to (888) 819-1565.
Our phone lines are open Monday to Friday, from 8 AM to 10 PM EST.
Please check with your phone provider for call charges and rates.
Submit a Complaint
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Our Complaints Policy:
Rocket Rx has a formal, written complaints policy and procedure. -
Response Time for Complaints:
We acknowledge all formal written complaints within two working days and aim to respond within five working days of receipt. -
How to Submit:
To file a formal complaint, please submit your details through our Complaints Form.
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