How Do I Contact Customer Care or Submit a Complaint?

General Customer Care Inquiries

• Need Assistance?
  If you can’t find the answer to your question in our Help Center, please contact our Customer Care Team via our Contact Form.

• Response Time:
  We aim to respond to all initial inquiries within 48 working hours. Urgent requests are prioritized and will be updated as quickly as possible.

• Other Contact Methods:
  You can also call or send an SMS to (888) 819-1565.
  Our phone lines are open Monday to Friday, from 8 AM to 10 PM EST.
  Please check with your phone provider for call charges and rates.

Submit a Complaint

• Our Complaints Policy:
  Rocket Rx has a formal, written complaints policy and procedure.

• Response Time for Complaints:
  We acknowledge all formal written complaints within two working days and aim to respond within five working days of receipt.

• How to Submit:
  To file a formal complaint, please submit your details through our Complaints Form.