Use this article to:
Understand when the Waiting Room is open and how availability works.
Join your scheduled video consultation from your computer, phone, or tablet.
Fix camera or microphone access issues in the Waiting Room.
Resolve browser or device compatibility problems affecting the RocketRx Waiting Room.
Troubleshoot connection or loading issues before your RocketRx appointment.
The Waiting Room is the digital area where you wait to join your scheduled video consultation with a licensed provider. If you experience technical issues while entering the Waiting Room, use the troubleshooting steps below for your specific device.
When Is the Waiting Room Open?
The Waiting Room availability depends on your state and whether a prescriber licensed in that state is currently online, so hours can vary from day to day. As a general guide:
The Waiting Room is staffed with prescribers on most days, except Thursdays and Saturdays.
On days when the Waiting Room is staffed, coverage typically starts around 10 AM and continues into the evening, with some gaps in coverage during the day rather than continuous availability.
Because availability depends on which prescribers are licensed in your state, the Waiting Room may be open at different times for different patients.
Before Joining Your Video Consultation
To avoid technical delays when entering the Waiting Room, confirm the following before you join:
Device: Use a smartphone, tablet, or laptop where possible.
Hardware: Confirm you have a working microphone and camera.
Connection: Check that your internet connection is strong and stable.
Permissions: Be ready to allow browser permissions for camera and microphone access when prompted.
Waiting Room Troubleshooting: Apple Mac Computers
Use this section if you're joining the RocketRx Waiting Room on an Apple Mac computer or MacBook.
General checks:
Confirm your Apple Mac computer is connected to a stable internet connection.
Open Safari, Google Chrome, or Mozilla Firefox.
Make sure your browser is updated to the latest version.
Close any unnecessary browser tabs or applications.
Refresh the Waiting Room page and try again.
If the Waiting Room still does not load, restart your Apple Mac computer.
Checking camera and microphone permissions on Mac:
If RocketRx cannot access your camera or microphone:
Open System Settings.
Select Privacy & Security.
Select Camera and make sure your browser has camera access enabled.
Return to Privacy & Security and select Microphone.
Make sure your browser has microphone access enabled.
Waiting Room Troubleshooting: iPhone or iPad
Use this section if you're joining the RocketRx Waiting Room on an iPhone or iPad.
General checks:
Confirm your iPhone or iPad is connected to Wi-Fi or mobile data.
Make sure Safari or your preferred browser is fully updated.
Close your browser completely and reopen it.
Refresh the Waiting Room page.
If the Waiting Room still does not load, restart your iPhone or iPad.
Checking camera and microphone permissions on iPhone or iPad:
If RocketRx cannot access your camera or microphone:
Open Settings.
Scroll down to your browser, such as Safari or Chrome, and select it.
Enable Camera access.
Enable Microphone access.
Return to the Waiting Room and refresh the page.
Waiting Room Troubleshooting: Windows Computers
Use this section if you're joining the RocketRx Waiting Room on a Windows desktop or laptop.
General checks:
Confirm your Windows computer has an active internet connection.
Open Google Chrome, Microsoft Edge, or Mozilla Firefox.
Make sure your browser is updated to the latest version.
Clear your browser cache and cookies if the RocketRx Waiting Room is not loading.
Refresh the Waiting Room page.
If the issue continues, restart your Windows computer.
Checking camera and microphone permissions on Windows:
If RocketRx cannot access your camera or microphone:
Open Windows Settings.
Select Privacy & Security.
Select Camera and enable browser access to your camera.
Return to Privacy & Security and select Microphone.
Enable browser access to your microphone.
Waiting Room Troubleshooting: Android Phones or Tablets
Use this section if you're joining the Waiting Room on an Android phone or tablet.
General checks:
Confirm your Android device is connected to Wi-Fi or mobile data.
Open Google Chrome or your preferred browser.
Make sure your browser is fully updated.
Close and reopen your browser.
Refresh the Waiting Room page.
If the issue continues, restart your Android device.
Checking camera and microphone permissions on Android:
If RocketRx cannot access your camera or microphone:
Open Settings.
Select Apps and select your browser app.
Select Permissions.
Enable Camera.
Enable Microphone.
Return to the Waiting Room and refresh the page.
If you still need help after reviewing the information above, additional assistance is available.