Use this article to understand what you are paying for when you place an order, when payment is taken, why a subscription refill may still be charged after cancellation, why prices can change between orders, and which payment methods RocketRx accepts.
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Your consultation is free, and there is no separate charge for a prescription if one is issued. You only pay for the medication and its delivery.
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Use this article when you want to:

Your consultation is free. If a licensed prescriber issues a prescription, there is no separate charge for the prescription.

You only pay for:

Payment is taken when you place your order, before the clinical team reviews your consultation.
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Paying for an order does not mean that treatment has been approved. If your order is not approved, you will be refunded in full.

RocketRx handles charges discreetly. Your bank statement will not reveal what medication or treatment you purchased.
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We will also not contact your family doctor about your order.

Subscription refills are scheduled in advance.
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To prevent your next refill from being processed, your cancellation request must reach us at least 48 hours before your next scheduled shipment date.
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If you cancel less than 48 hours before the scheduled shipment date:

If you believe you cancelled at least 48 hours before your scheduled shipment date, contact our Customer Care and provide your order reference number. Customer Care can review the timing of your cancellation and charge.

A later order or subscription refill may cost more than your first RocketRx order if a discount or account credit applied to the original purchase.

Promotional codes apply to an initial order and do not apply to automatic subscription refills.
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This means a subscription refill is billed at the standard price and may cost more than your first order.

We accept credit and debit cards issued by US banks, including:

We do not accept PayPal.

If you still need help after reviewing the information above, additional assistance is available