How Do I Contact Customer Care?

If you have questions or need assistance with your order, the RocketRX team is here to help. While we encourage you to explore our Help Center for quick answers, our dedicated support staff is available for more personalized guidance.

Before contacting Customer Care, we recommend searching our Help Center first, as many common questions can be answered immediately.

For any questions regarding our treatments, your account, or shipping, please reach out to our Customer Care Team.

If your enquiry relates to an existing order or you've already been in contact with our team, simply reply to your existing email to keep all communication in one place.

Response Time:

We aim to respond to all initial inquiries within 48 business hours. Please note that urgent requests are prioritized and will be addressed as quickly as possible.

Our phone and SMS lines are open Monday through Friday, from 8 AM to 10 PM EST.

Please check with your service provider regarding any standard call or text rates that may apply.

If you still need help after reviewing the information above, additional assistance is available.