Overview
Your RocketRX account is the central hub for managing your treatments, prescriptions, and personal information. Keeping your login details secure and your contact information up to date helps ensure a smooth ordering experience and allows our team to communicate with you when needed.
Use this article if you want to:
Reset a forgotten password.
Change your password.
Update the email address linked to your account.
Troubleshoot login or account access issues.
Deactivate your account.
Change the card on file from your account dashboard
Resetting a Forgotten Password
If you've forgotten your password:
Go to the RocketRX website and select Account.
Click Forgot Password.
Enter the email address linked to your account.
Follow the instructions in the password reset email to create a new password.
Changing Your Password
If you're logged in to your account:
Open your Account Dashboard.
Select Change Password.
Enter your current password followed by your new password.
Save your changes.
Updating Your Email Address
If you need to change the email address linked to your account, please contact RocketRX Customer Care for assistance.
Changing the Card on File
You can update the payment card saved to your RocketRX account from your account dashboard.
To change the card on file:
Log in to your RocketRX account.
Open your account dashboard.
Head over to "My Payments"
Follow the instructions in the dashboard to update your saved payment card.
Troubleshooting Login Issues
If you can't access your account:
Check that your email address and password are correct.
Reset your password if needed.
Clear your browser cache and cookies.
Try another browser or device.
Ensure your internet connection is stable.
Deactivating Your Account
If you'd like to deactivate your RocketRX account, please contact Customer Care and we'll assist you with your request.
If you still need help after reviewing the information above, additional assistance is available.