Overview
If you're having trouble completing your order due to a website or checkout error, there are several simple troubleshooting steps you can try before contacting Customer Care.
Use this guide to help identify common issues and get your order completed successfully.
Use this article if you want to:
Troubleshoot website or checkout errors.
Complete your order successfully.
Understand what to do if your payment or order doesn't go through.
Know when to contact Customer Care.
What should I try first?
Before contacting Customer Care, try the following steps:
Refresh the page and try again.
Close and reopen your browser.
Try using a different browser or device.
Make sure you have a stable internet connection.
My payment or order didn't go through
If you received an error while placing your order:
Check your email to see if you've received an order confirmation.
Log in to your account and check your Order History to see if the order was created.
If no order appears and you haven't received a confirmation email, you can safely try placing your order again.
If you're unsure whether your payment was processed, check your bank or card statement before submitting another order.
I'm still unable to place my order
If you've tried the steps above and you're still experiencing issues, please contact Customer Care.
To help us investigate the problem as quickly as possible, include:
A brief description of the issue.
A screenshot of the error message (if available).
The device and browser you're using.
The date and time the issue occurred.
Providing this information helps our team identify and resolve technical issues more efficiently.
If the problem continues
If the issue appears to be affecting multiple customers, our team will investigate as quickly as possible. Once the issue has been resolved, you can return and complete your order.
If you still need help after reviewing the information above, additional assistance is available.