Overview
Use this article to understand how discounts and promo codes work, why a promotional code may not be accepted, whether returning customers receive discounts, and how account credit is applied.
New RocketRx customers can receive 25% off their first order with the code FIRST25 when the code is entered at checkout. Promotional offers can change, so check the homepage for current offers before placing an order.
Use this article when you want to:
Find a discount for your first RocketRx order.
Understand why a promo code is not working.
Check whether promo codes apply to subscription refills.
Find out whether returning customers receive discounts.
Understand how account credit is applied.
Is There a Discount for New Customers?
Yes. New RocketRx customers can receive 25% off their first order using the promo code FIRST25.
To apply the discount:
Add your treatment to your order.
Enter FIRST25 in the promo code field at checkout.
Confirm that the discount has been applied before completing your order.
RocketRx promotional offers can change from time to time, so check the RocketRx homepage for the current available offer.
Why Isn't My Promo Code Working?
There are several common reasons why a promo code may not be accepted.
You Are Using the Promo Code on a Subscription Refill
Promo codes apply to a first order and do not apply to the automatic subscription refills that follow.
Using a promo code on a subscription refill is the most common reason a code is declined.
You Have Ordered From RocketRx Before
New-customer promotional offers only apply to your first RocketRx order. If you have previously placed an order with us, a new-customer promo code will not apply.
The Promotional Offer Has Ended
Promotional codes are available for a limited time. RocketRx may change or withdraw a promotional offer at any time, so a code from an older promotion may no longer work.
The Promo Code Was Entered Incorrectly
A promo code may not work if it contains a typo or extra spaces.
For the best results, copy and paste the promo code into the promo code field at checkout instead of typing it manually.
If you have checked these possible causes and the promo code still does not work, contact Customer Care. Provide the promo code you are trying to use and explain what happens when you enter it.
Do You Offer Discounts for Returning Customers?
RocketRx does not currently offer a standing loyalty discount for returning customers. Current promotional offers are aimed at first orders.
How Does Account Credit Work?
Account credit works like a promo code in one important way: it can be applied at checkout when you place a new order.
Account credit does not apply to automatic subscription refills.
If you have account credit but it was not deducted from the cost of a subscription refill, this is because account credit is not applied to automatic refills.
Need Further Support?
If you still need help after reviewing the information above, additional assistance is available