General Customer Care Inquiries
If you have been unable to find the answer to your question in our Help Center, you can contact our Customer Care Team using our Contact Form.
We aim to respond to all initial inquiries within 1 working days, however all urgent requests will be handled with priority and updated as quickly as possible.
*Please check with your phone provider for call charges and rates.
Submit a Complaint
Rocket Rx has a written complaints policy and procedure.
We aim to acknowledge all formal written complaints within two working days of receiving them and to respond to all formal written complaints within five working days of receiving them.
To lodge a formal complaint, please submit the details via our Complaints Form.